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Utility Billing, Finance and Support Services Department

Important Notice: There will be a planned maintenance period on Sunday, July 27 between 5 am and 9:30 am when our City's website and online programs may experience intermittent periods of downtime during this period. We apologize for any inconvenience.

Utility Billing is responsible for maintaining positive customer relations during connection, disconnection, billing and payment collections of utility services.

Utility services include electric, water, sewer, solid waste and storm drainage. Customer service representatives work with customers to provide service information, scheduling of service, solving billing problems and securing payments on accounts. The field customer service representative makes field calls to request payment on delinquent accounts and to disconnect service for non-payment when necessary.

IMPORTANT INFORMATION ABOUT UTILITY BILLING ADDRESS AND PHONE NUMBER CHANGES: When you update your billing address and phone numbers through the Utility Bill Pay website your information does not update our main Utility Billing System. Please call 303-651-8664 during normal business hours with your utility billing account information so that we can make sure that we have your correct mailing address and phone number to contact you regarding city services.

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