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Utility Billing, Finance and Support Services Department

Utility Billing is responsible for maintaining positive customer relations during connection, disconnection, billing and payment collections of utility services.

City Initiates New Identification Program -Prepare to identify yourself when talking to the city’s Utility Billing Division.

Utility services include electric, water, sewer, solid waste and storm drainage. Customer service representatives work with customers to provide service information, scheduling of service, solving billing problems and securing payments on accounts. The field customer service representative makes field calls to request payment on delinquent accounts and to disconnect service for non-payment when necessary.

Notice: Tax Rate on Electric Service will change effective January 1, 2007.

Visit one of these links for more information:

Frequently asked questions (updated)
Account Access on-line | Log-in Now | View Demo Area
(Pay your residential bill, connect/disconnect, transfer service)
Connecting and disconnecting service
Paying your Monthly Utility Bill by Credit or Debit Card
How to sign up for Automatic Bill Paying
Budget Billing
Electronic Bill payment
Causes for Utility Bill Variation
Paperless Billing (Now available)
Title Company Final Request Form in Excel
Title Company Final Request Form PDF