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Melva Douglas
Utility Billing Manager
350 Kimbark Street
Longmont, CO 80501-5500
(303) 651-8664

 

Connecting and Disconnecting Service, Utility Billing

If you are a residential customer, the City of Longmont Utility Billing Division has made connecting, disconnecting and transferring your service a simple process. In order to read the electrical and/or water meters and determine final charges for the previous customer, Utility Billing requires at least 2 business days notice to change the service over the phone. If you prefer to use our on-line service, please allow 3 business days to complete your order.

Connecting Your Service

If you are a residential customer and you own or are purchasing your home, you can connect by phone or on-line. To connect on-line, go to Utility Billing from our home page and click on “Start Utility Service. To connect by phone, simply call Utility Billing at 303-651-8664 between 8 a.m. and 5 p.m. Monday through Friday. Regardless of which way you choose, we will ask for personal information, such as place of employment, home and business phone numbers, driver's license and social security numbers, nearest relative and a local reference. No deposit is required, just remember to allow 2 business days by phone or 3 business days on-line prior to the time you want service connected in your name.

If you are a residential customer and do not own or are not purchasing your home, you will need to pay a $100 electric deposit and provide personal information such as place of employment, home and business phone numbers, driver’s license and social security numbers, nearest relative and a local reference. A satisfactory letter of credit from a prior electric company can be used in lieu of a deposit. A deposit can also be paid by using a debit or credit card.

For more information, call Monday thru Friday between 8:00am - 5:00pm at 303-651-8664, visit our website or come to the Utility Billing division office located in the City of Longmont Civic Center building, 350 Kimbark, during the following hours:

Monday, Wednesday and Friday 8 a.m. to 5 p.m.

Tuesday and Thursday 7:45 a.m. to 6 p.m.

If you are a business customer, you will need to pay either a one-month or a three-month estimated usage deposit to connect service. In addition, you will need to sign a Service Agreement Contract. The minimum commercial deposit is $200. You can receive deposit quotes and other service connection information by calling Utility Billing at (303) 651-8664, Monday through Friday, 8 a.m. to 5 p.m. For your convenience, this process can be completed through the mail provided that Utility Billing receives several days notice prior to the required connection date. A deposit can be paid by using a debit or credit card.

Transferring and Disconnecting Service

To transfer or disconnect service, either visit our website and register with us if you have not yet established an on-line account, or call Utility Billing at 303-651-8664 Monday through Friday between 8 a.m. and 5 p.m. On-line requests take 3 business days. Please note that this request must be made by the account holder or the co-applicant on the account.

What happens to your deposit?

The City of Longmont will retain all residential deposits for one year and all commercial deposits for two years. At that time, the City will review your payment history. If payments to your account have been made in a timely fashion, your deposit and all accrued interest will be credited to your account. If service is disconnected before two years, and if your account with the City is paid in full, your deposit and accrued interest will be refunded to you in the form of a check.

 

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